DigiCollect Helpdesk
Manage issues and connect with your vendors and suppliers for quick and easy assistance. Track SLA adherence and analyse root cause of issues using analytics.
Features
- Use Helpdesk to easily raise tickets against multiple vendors.
- Intelligently categorise tickets as per organisation needs.
- Understand at a glance the progress made across all tickets.
- Customize views, metrics and individual details.
- Realtime notifications to easily understand progress made.
- Dashboard to see all your important tickets first.
- Understand individual progress at a glance.
- Stay ahead by easily aligning the next action based on the metrics provided.
- View all important details in one place.
- Customize the assignment flow as per your organisation needs.
- Assign tickets easily with the intelligent ticket assignment system.
- Track all changes and updates made to the ticket in real time.
- Easily communicate the progress made.
- Smart analytics to easily understand the progress across tickets.
- Track progress made with each day.
- Metrics to easily reach closure of tickets.
- Easily understand and improve the throughput and efficiency.
