Make Customers Happy

Agentdesk is a collaborative software ticketing solution that helps you put customer service at the core of your company. It is the key to start making your customers happy, by making agents better and better agents great.

For Agents

Tools for productivity far and beyond what is offered by the top competitors

For Managers

Make the right decisions with rich and real-time data that matters

For Customers

Provide simple, easy and intuitive interface for your customers to raise tickets, send feedback, voice concerns and more..

Features

Customer app

A simple and configurable portal to front end customers

Teams and Products and SLA's

Configure your products, teams and SLA's for each product

Ticket Assignment

Configure how tickets are auto-assigned to agents

Ticket Resolution

Simple tools to quickly resolve tickets and keep customers happy

Collaborate

Collaborate on shared task boards, todos, private and group chats

Reports

Measure, Understand and evaluate team performance and customer happiness

Real-time Dashboard

Take control of your product support, issues and resolve it quickly

In-App Analytics

Understand bottlenecks of your agents, access which agents need to be trained

Knowledge base and Forums

Share know-hows, FAQ's standard operating procedures, product training materials etc